Stellar Experiences Manager

Full time

Position Overview

We are seeking a highly organized and detail-oriented Asset and Reservations Manager to join our dynamic tech start-up marketplace team, Stellar. This role is pivotal in ensuring the efficient management and seamless transfer of non-cancelable and nonrefundable reservations, such as tickets to concerts and sporting events, travel accommodations, and dining reservations. The Asset and Reservations Manager will play a crucial role in maintaining the integrity of our marketplace inventory while facilitating legitimate bookings and transactions between sellers and buyers.


  • Inventory Management: Maintain accurate and up-to-date inventory of non-cancelable and nonrefundable reservations within the marketplace platform. Regularly update and categorize assets for easy access and retrieval.
  • Booking Verification: Thoroughly review and verify incoming reservation requests from sellers to ensure legitimacy and compliance with marketplace policies. Communicate with sellers to validate reservation details and resolve any discrepancies.
  • Seamless Transfer: Facilitate smooth transfer of reservations from sellers to buyers, ensuring a seamless and hassle-free process. Coordinate with both parties to schedule and execute transfers, providing clear instructions and support.
  • Transaction Oversight: Monitor and oversee the booking and transfer process, addressing any issues that may arise during the transfer of reservations. Act as a point of contact for sellers and buyers, offering assistance and resolving conflicts if needed.
  • Documentation and Records: Maintain comprehensive records of all reservations, transfers, and transactions, ensuring accuracy and completeness of data. Generate reports and summaries as required by the management team.
  • Marketplace Integrity: Uphold Stellar's reputation by enforcing policies and guidelines related to inventory management, booking procedures, and customer interactions.
  • Collaboration: Collaborate with cross-functional teams, including Customer Support, Legal, and Finance, to ensure a cohesive and consistent approach to asset and reservation management.
  • Process Improvement: Continuously identify opportunities for process optimization and enhancement of the asset and reservation management system. Implement best practices to increase efficiency and customer satisfaction.
  • Training and Support: Provide training and guidance to sellers and buyers on the booking and transfer process. Address inquiries and provide assistance to ensure a positive user experience.


  • Bachelor's degree in Business, Hospitality, or a related field.
  • Proven experience in inventory management, asset tracking, or reservations management, preferably within the tech or e-commerce industry.
  • Strong attention to detail and exceptional organizational skills.
  • Excellent communication and interpersonal abilities.
  • Problem-solving mindset and ability to handle conflicts with professionalism.
  • Familiarity with e-commerce platforms and marketplace dynamics.
  • Proficiency in using inventory management software and tools.
  • Adaptability to a fast-paced, start-up environment.
  • Prior experience in managing reservations, such as event tickets, travel accommodations, and dining bookings, is a plus.


  • Competitive salary and performance-based incentives.
  • Opportunity to work in a dynamic and innovative start-up environment.
  • Collaborative and inclusive company culture.
  • Professional development and growth opportunities.
  • Comprehensive benefits package, including health insurance and retirement plans.

If you are a motivated and detail-oriented professional with a passion for managing assets and facilitating seamless reservations, we encourage you to apply for this exciting opportunity to contribute to Stellar's success. Join us in shaping the future of asset and reservation management!