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FAQs

Need help?

What is Stellar?

Our marketplace specializes in reselling nonrefundable and non-cancelable reservations and tickets for various experiences such as travel, dining, concerts, and sporting events.

How does Stellar work?

Sellers can list their bookings that they are unable to use, and buyers can purchase them, providing a win-win situation for both parties.

Are the reservations and tickets guaranteed to be valid?

We make every effort to ensure the validity of the listings on our marketplace. However, it's important for buyers to carefully review the details and terms of each listing before making a purchase.

What happens if there is an issue with the booking?

While we strive to provide a smooth experience, in case of any issues, we encourage buyers to contact us promptly. We will work with both parties involved to find a resolution whenever possible.

Can I get a refund or exchange if I change my plans?

Due to the nature of the marketplace, all sales are final. We recommend reviewing the listings thoroughly and considering your plans before making a purchase.

How can I trust the sellers on the marketplace?

We have implemented measures to promote trust and reliability.

Can I sell my own non refundable reservations or tickets on the marketplace?

Absolutely! If you have non refundable booking or tickets that you are unable to use, you can list them for sale on our marketplace and potentially recoup some of your investment.

Is the marketplace limited to specific regions or events?

Our marketplace aims to cover a wide range of regions and events. However, availability may vary based on the listings provided by sellers.

How do I contact customer support if I have further questions?

For any additional inquiries or support, please reach out to our customer support team through the provided contact channels, and we will be happy to assist you.